SCPR’s plain English training continues to benefit public sector organisations nationwide. Sheila Hastie, Director of Policy at the Railway Housing Association, said: “It was an excellent course and extremely well presented.”
SCPR's brand new online training course is already receiving excellent reviews. "I found the online course highly enjoyable. The presenters were great and made for relaxed, easy listening. I would recommend the online course to anyone as it offers exceptional value for money." Jasmine Clarke, Head of Customer Care and Experience. NHS Trafford.
SCPR provided training for councillors and members of the Senior Management Team at South Staffordshire Council. Steve Winterflood, Chief Executive, said: "Shirley's passion and enthusiasm for language is contagious. We've made a huge effort to change the way we communicate since Shirley worked with us. Using plain English gives our residents a better customer experience and saves us money. It just makes sense."
SCPR ran a pilot training course for one of the UK's leading suppliers for the NHS and healthcare industry. The course was so successful that TPP commissioned a further ten half-day courses.
SCPR edited the NHS Northwest report Transforming Community Services - Equality, Diversity and Human Rights which formed part of the region's progress towards Wold Class Commissioning and provider separation.
SCPR provided plain English training and editing services to the Vale of Aylesbury Housing Trust. Roger Lowe, Marketing and Publicity Manager, said: "The knowledge and passion for language that Shirley demonstrated during the pitch for the account and throughout her training sessions, was exceeded only by the enthusiasm shown by our residents and staff who joined the courses."
SCPR edited the annual report for the Nottingham University Hospitals NHS Trust.
SCPR worked closely with the Nursing and Midwifery Council on a number of documents, most recently their revised standards for pre-registration nursing education.
SCPR were called in to provide training for complaints handling staff in the Birmingham, Liverpool and Glasgow offices of the major investment company, the Pearl Assurance Group Limited. The courses were so successful that we were asked to provide the same courses at Pearl's Dublin office. Comments from delegates included: "This is the best course I've been on since joining the company in 1999." and "Brilliant trainer! Excellent course!"
SCPR were asked to provide four half-day courses for part-time staff at Rugby Borough Council. The courses focused on letter writing skills
SCPR worked closely with The Learning Trust on a number of documents, most recently their admissions brochures for schools in Hackney. The Learning Trust deliver education services on behalf of the London Borough of Hackney.
SCPR were drafted in to draw up a communications strategy for Birmingham’s M6 Managed Motorway project. They were then asked to stay on to implement the strategy during the final construction phase, working with Carillion and Mouchel on behalf of the Highways Agency.
SCPR worked with In Auriga consultants on an independent report for the Commission for the Compact, looking at the experience of third sector organisations who had been awarded European structural funding. Jo Durning, In Auriga, said: "SCPR's plain English editing improved the quality of our report. The writing is more professional and consistent. Their suggestions made us think harder about the points we were making, so that the message became clearer and sharper."
